BELVOIR BRIGHTON AND HOVE - BRIGHTON, EA

Stay well away from this Letting agent really horrible service, says everything to get you in, once signed they don't give a hoot about all they care about is the landlord and their rent. bad for tenants there isn't anything positive about this company at all. happy i am not with them anymore.

TERRIBLE IS THE EXPERIENCE. I am an international student who had the good fortune of meeting HOMELETS, a decent company with Staff such as Beth. Shortly after the start of our tenancy, HOMELETS was bought over by BELVOIR and the nightmares started. At the point of renting the 2 bedroom Flat which was going for 1400 pounds inclusive of utility bills, HOMELETS was kind enough to leave 2 pieces of Sofa, a Bed and Television for our use. We were never able to use the TV which Beth came for while the Sofas and Bed served great use. Our Tenancy was supposed to elapse at the end of November but we moved out earlier than that. By at least a week. Meanwhile, few months after moving into the property, the lights started going out one after the other. I complained endlessly to BELVOIR and got absolutely no response. They asked for me to take pictures of the burnt out lights which I did but they did not fix it. I could no longer read in the room (which had specially fitted lights) while we avoided using the path of the hallway whose light was not replaced. There were days we were without heating and resulted to boiling water in the kettle. There were times we could not use the toilet because the water system broke down. I once had to pay 92 pounds for an engineer to shut down water to the toilet pending when Belvoir was going to come and repair the flushing system. Many times, hot water ran out while in the shower. Response periods usually took between three days and a week. Now that we have moved out, Belvoir is asking for us to pay for new curtains, professional cleaning and to remove the sofas which they inherited from HOMELETS. Plus, I am asked to show emails of how HOMELETS handed over the sofas to us. Amazing that no joint inspection was conducted before we moved out even though we made those requests. They sent in someone to take pictures whom I kindly made a request to go with their bed since we had only one. He approved and we took the bed. Yet, they do not seem to be able to come to terms with the fact that they own the sofas having bought over HOMELETS. Such terrible experience. I got two vans to move our things out. The second van was practically empty since we had little or no furniture. If I knew they will relinquish ownership of the couch, wouldn't I have gladly loaded a Van I paid hundreds of pounds for? Deal with Belvoir at your own peril. Even though my family is in dire need of our deposit, I am resolved to a Tribunal or Court adjudicating over this matter. This is why I am making my own review public. They gave out a two page Tenancy Agreement which had no liabilities for any real or imagined restoration of the property. I wait for a refund of my deposit. Be warned from Belvoir!