RUSSELL DOMESTIC APPLIANCE SERVICE & INSTALLATION - BELLSHILL, LA

Terrible service, Candy washing machine broke down 3 weeks ago reported it to Candy/Hoover, took an engineer 8 days to come and have a look, decided main controller was burnt out and he would need to order a spare from Candy/hoover and could take up to 10 days for delivery, well the 10 days is now at day 13, went back to Argos today and said they'd replace it tomorrow .....if it wasn't for Argos how long would we be waiting??? Reviews should have 0 rating!

Terrible customer service. I have had issues for almost a year now. No one called back when they say they would, no updates or follow ups. Some engineers are very rude. Sent in a complaint in which they have ignored. Asked for the CEO's e-mail address and advised they only have one e-mail address for every staff member, they share the enquiries one. Would never recommend them to anyone.

I wouldn't use this company again. Came out to repair dishwasher on 18th Dec. Was told I needed a part so the following week engineer comes out with part (wrong part) Was told he would be back. Almost 6weeks later I have recieved a text simply saying job has been cancelled. I was charged £125 by the distributor who gave this company the job. Disgusted at the low level of service and now have been told by the distributor that I'm only getting £80 of my money back