EXPRESS WINDOWS GROUP LTD - FELTHAM, MI

This is a follow on review from the review I had left at the end of November 2019.
I was shocked when the owner of Express Windows group Ltd contacted me out of the blue, nearly 2 years after leaving me with a shoddy and unfinished job (and a lot of stress)!

He apologised for his previous behaviour and said he would now appreciate the chance to come back, to rectify and complete the work.

He accepted and apologised for the fact that my job was left with damage to my flat and incomplete in 2019. He (and his partner) had reneged on their promises to return and make good the damage caused to my property during the installation of double glazed windows, (both inside and out), wasting months of my time and causing me great inconvenience and distress.

I then realised he wanted me to remove the negative reviews I had left on various internet sites.

I accepted the apology and agreed for him to return to repair the damage and complete the job. I mentioned that I was also unhappy with the glass quality. He said he could replace the glass at cost price. I agreed.

I also agreed to remove the reviews once the job was satisfactorily completed, purely as a goodwill gesture.
For clarity and my own security, I drafted an agreement to be signed as an undertaking, before the work could proceed.

He was reluctant to sign the agreement and wanted me to pay in advance for the replacement glass. I said I would pay half up front and the balance on completion, but that he needed to sign the contract document first.

He refused. This was all unacceptable to me particularly because he had already shown himself to be unreliable.

Awful company with an unprofessional Director!
Guys pls stay away from this company. They messed me around so badly and left a shoddy job. The Director of the Company is unprofessional and extremely rude. Both him and his 'partner' kept promising to come back and do the making good/repairs/snagging ....but they didn't return! I'm now in touch with Trading Standards and I'm taking legal action. I'm left with damage to my property, inside and outside, windows not conforming to the original order and even mismatched handles! Luckily I have time stamped exchanges in WhatsApp, texts, emails and delivered letters. They are dishonest people!