FISHLOCKS THE FLORISTS - LIVERPOOL, ME

I recently hired Fishlocks for all my wedding flowers, mostly based on internet reviews. In the months leading up to the wedding, everything was fine. Communication was good, staff were polite and helpful. I had no reason to think everything would not be perfect on the day. However.... On the wedding day itself, several things went very wrong. The "wand" I had ordered for my 3 yr old flower girl turned out to be a heavy bouquet which she could barely lift. The ribbon bows for pew ends (costing £50) didn't turn up at all at the church. The pedestal flowers were simply dumped at the back of the church and left for the groom and ushers to arrange for themselves. The worst thing of all was that although the florist had assured me that flowers would be delivered to the house, church and venue between 11 and 12 on the day, when we arrived at the reception venue at 3.30pm with all the guests, Fishlocks had not been at all! It was very distressing to see no table centrepieces, no pedestals, no long and low arrangement on the top table - when of course on your wedding day you want everything to be perfect. Panicked phone calls followed, and eventually they brought the flowers, so all of my guests had to watch as they were brought in and arranged. That was Saturday...by the following Tuesday there had been no attempt to contact me to apologise, explain or make reparations. My husband and I went in to the shop, and to be fair the assistant was at that point very apologetic and quickly offered me a refund of all the reception flowers (about 50% of total costs). We accepted this as a fair compensation (we were happy with the bouquets and the quality of the flowers once they arrived) but of course nothing can really compensate you for the disappointment you feel on the day to be met with such a disaster. I think for me the worst thing was the complete lack of an unsolicited apology. I certainly would not recommend them to anyone.